Refund & Cancellation Policy

Last updated: July 2026

This Refund and Cancellation Policy applies to all subscription purchases made for the VendorPro mobile application through Razorpay.

1. Free Trial

VendorPro provides a 30-day free trial for new users. No payment is required during the trial period. You are encouraged to fully evaluate the App during this trial before making any purchase.

2. Subscription Purchases

VendorPro offers subscription plans (monthly and yearly) that are purchased as one-time payments. Subscriptions do not auto-renew — you choose when to renew. Each purchase grants access for the specified duration (e.g., 30 days for monthly, 365 days for yearly).

3. Refund Eligibility

Since VendorPro provides a 30-day free trial that allows you to evaluate the product before purchase, refunds are generally handled on a case-by-case basis.

You may request a refund if:

• You were charged due to a technical error (e.g., duplicate payment)
• The App fails to function as described and we are unable to resolve the issue
• You contact us within 7 days of purchase and have not substantially used the subscription

4. How to Request a Refund

To request a refund, please contact us with the following information:

• Your registered mobile number or customer ID
• Razorpay payment ID or transaction reference
• Reason for the refund request

Email: support@vendorpro.app

5. Refund Processing

If your refund request is approved, the refund will be processed through Razorpay to the original payment method. Processing times may vary depending on your payment provider (typically 5–10 business days).

6. Cancellation

Since subscriptions are non-recurring, there is no automatic billing to cancel. Your subscription simply expires at the end of the purchased period. You are not obligated to renew.

If you wish to stop using VendorPro, you may simply uninstall the App. Your locally stored business data will remain on your device unless you manually delete it.

7. Contact

For refund requests or questions about this policy, please contact us:

Email: support@vendorpro.app